FAQ

 

Do you make your own sunglasses?

No, we hand pick the most stylish frames from independent companies and manufacturers worldwide! However, our very own boss babe sunglass line is something we’ve got our eyes on too!

How long will it take to get my order? 
After your order has been processed, which can take between 2-5 business days, worldwide shipping from our manufacturers in Asia and the US takes on average:

USA: 12-20 days (tracked)

Canada: 16-26 days (tracked)

Australia: 13-20 days days (tracked)

New Zealand: 14-25 days (tracked, but subject to manufacturer)

Rest of World: 20-40 days (tracked depending on country)

note: "days" refers to business days

Sometimes shipping time can be quicker and sometimes due to reasons beyond our control like festivals and public holidays, shipping can be delayed.

Click here for more information about shipping

Where is my order?
Top notch customer service is paramount to us so if your order seems to be taking longer than listed above please contact us.

What is your return policy? What if I receive a damaged item?

At Boss Babe Sunglasses, we offer a 14-day hassle free return policy from date you received your delivery.

We always strive to maintain the highest quality of standard, and exceptional customer service; If by chance your items arrive defective or damaged we will provide a full refund.

Click here to find out more about our return and exchange policy

Can I cancel my order?
Unfortunately we cannot change your order as we begin working on your order as soon as we get it. Sorry babe!

What if I haven’t received my confirmation email?
As soon as your order is placed, you should receive an email confirmation. If you checked out with PayPal, be sure to check the email account associated with your account. For further questions, please contact info@bossbabesunglasses.com

Is it safe to shop on bossbabesunglasses.com? 

Absolutely! Boss Babe Sunglasses uses Shopify’s secure payment system –  and the entire Boss Babe Sunglasses website has a SSL encryption certificate (which means it's really, really protected). All your payment information is kept safe and secure and will never be shared.

What payment method do you accept?
We accept Visa, Mastercard, American Express, Apple Pay and PayPal. 

Do you have a physical store I can visit?
Sorry babe! We’re just online.

Can I place an order without registering?
Yes, of course! But we think it will make your life easier if you create an account so that you don’t have to fill in your details next time you shop with us!

Do I have to pay customs and taxes?
Please be aware that items may be subject to import duties and/ or taxes applicable to your country/ or the country you're shipping to. Customs policies vary from country to country and we recommend that you contact your local customs office for further information. You will be responsible for any additional charges that may incur for customs clearance when your package reaches your country. Unfortunately, Boss Babe Sunglasses has no control over these charges, can not be liable for them and cannot predict what they may be.